Did VibeKitchen take a cut of my price?

VibeKitchen’s only fee is the 5% + $0.50 service fee. By default your buyer pays it on top of your price, so it is not taken from your side; if you chose to absorb it, it comes out of your proceeds. Separately, because you are the merchant of record, Stripe’s standard processing fee comes out of your balance — that is not a VibeKitchen charge.

Why is this payout smaller than yesterday’s sales?

Payouts follow Stripe’s settlement schedule, so one payout can cover only part of a day’s orders while the rest lands later. Stripe’s processing fee, refunds, lost disputes, and a service fee you chose to absorb also reduce a payout. Use the Payouts and Orders tabs in Payouts & Reports to match a payout to its orders.

Payments and reports

Why is my payout less than my sales?

Understand why a payout can be smaller than your gross sales: Stripe’s processing fee, an absorbed service fee, refunds, disputes, and settlement timing.

Why a payout can be smaller than your sales

A payout rarely lines up exactly with a day of orders. Some of the gap is timing, and some is money that comes out of your balance because you are the merchant of record for your own sales.

Stripe’s processing fee comes out of your balance on every order. You pay it out of your proceeds, the same as every other platform in this category — VibeKitchen does not absorb it.
If you chose to absorb the 5% + $0.50 service fee instead of having your buyer pay it, that fee also comes out of your proceeds. If your buyer pays it (the default), it does not reduce your side.
Refunds you issued reduce the payout, and they lower the earnings of the period when the order was originally paid.
A dispute (chargeback) is debited from your balance while it is decided, along with a dispute fee; if it is lost, the money for that order stays gone.
Some orders are still settling and will land in a later payout, so one payout can cover only part of a day’s sales.

What VibeKitchen does and does not take

VibeKitchen’s only fee is the 5% + $0.50 service fee. There is no separate cut on top of it. When your buyer pays that fee, your side is your price minus Stripe’s processing fee. For the full picture of who pays what and what you keep, see “How the fee works and what you keep.”

Trace a specific payout

When a payout does not match what you expected, Payouts & Reports has the detail to reconcile it order by order.

1Open Earnings for the summary, then open Payouts & Reports for the details.
2Open the Payouts tab to see exactly what was paid out and when.
3Match a payout back to its orders using the Orders tab.
4Use Transaction Details for the detail behind a specific payment, refund, or dispute.
5Email support@vibekitchen.net if a payout still does not reconcile after checking Payouts & Reports.