Payments and reports
Why is my deposit less than my sales?
Understand why a deposit can be smaller than your gross sales: the customer-paid service fee, refunds, disputes, and settlement timing.
The price you set is still yours
The service fee is paid by your customer on top of your price, so it is not taken out of your deposit. You keep the full price you set on each item. When a deposit looks smaller than your sales, the reason is almost always timing or money that was returned to a buyer — not a cut of your price.
Common reasons a deposit is smaller than your sales
A single deposit rarely lines up exactly with a single day of orders. These are the usual reasons the numbers differ.
- Refunds you issued reduce the deposit, and they lower the earnings of the period when the order was originally paid.
- A lost dispute (chargeback) pulls back the money for that order.
- Some orders are still settling and will land in a later deposit, so one deposit can cover only part of a day’s sales.
- Payments settle on the provider’s schedule, which can split one day’s orders across more than one deposit.
- Your payments are settled by Rainforest under your merchant agreement; the exact amounts deposited always show in Reports.
Trace a specific deposit
When a deposit does not match what you expected, Reports has the detail to reconcile it order by order.
- 1Open Earnings for the summary, then open Reports for the details.
- 2Use Payment Reconciliation to compare orders against payments.
- 3Use Deposit Exports to see exactly what was deposited and when.
- 4Use Transaction Details for provider-backed detail on a specific payment, refund, or dispute.
- 5Email support@vibekitchen.com if a deposit still does not reconcile after checking Reports.