Troubleshooting
Common questions
Short answers about payouts, tips, taxes, buyer accounts, payment review, refunds, delivery, and local-rule responsibility.
Payments and payouts
Money questions usually depend on payment-account status and provider records, so use VibeKitchen surfaces to trace the specific order, payment, deposit, refund, or dispute.
- Where do I see payouts? Select View payouts on Earnings to open the Payouts tab in Payouts & Reports. Use its other tabs for order reconciliation, transactions, balance, and tax documents.
- When will money land? Card payments usually arrive about one business day after the order and bank transfers take a few business days, but banking days, holidays, and provider cutoffs can shift the date — see “When do I get paid?” and check the Payouts tab in Payouts & Reports for the actual dates.
- Can buyers tip? Do not assume a tip flow is available unless it appears in checkout.
- Who pays the service fee? The 5% + $0.50 platform fee is paid by your buyer on top of your price by default, or you can absorb it. Separately, Stripe’s processing fee comes out of your balance because you are the merchant of record — see “How the fee works and what you keep.”
Orders and buyers
Buyers use the public storefront and checkout flow. They do not need a VibeKitchen app or account to place an order.
- Can I edit an order after payment? Use the available order actions; if an action is not shown, that status does not support it from the seller order screen.
- Can I issue a partial refund? Use the refund flow shown for eligible completed orders and follow the fields available there.
- Where does buyer chat live? Order chat and inquiry threads live in Messages.
- What if email does not arrive? Use order status and retained chat history inside VibeKitchen as the source of truth.
Responsibility and local rules
VibeKitchen gives you ordering tools and research links. It does not decide what you are allowed to sell or replace local legal, tax, or food-safety guidance.
- Do I collect sales tax? Use your own local tax guidance; VibeKitchen Help should not be treated as tax advice.
- Does VibeKitchen approve my permits? No. Use State Guides and local sources as research starting points.
- Does payment setup guarantee approval? No. Stripe reviews and verifies payment accounts through its own secure process.