Pickup and delivery
Understand buyer checkout
Know what buyers see from cart to confirmation, including fulfillment choice, fees, payment, tracking, and chat.
The checkout path
Buyers browse your storefront, add available listings to the cart, choose pickup or delivery when it is supported, enter contact details, add notes, and pay securely. They can do this from the browser without creating a VibeKitchen account.
Before an order is placed, checkout checks stock, capacity, fulfillment support, delivery area, and payment readiness.
- Delivery orders include any configured delivery fee.
- Buyer-facing service fees appear during checkout.
- Confirmation includes tracking and chat access when those links are available.
When payment is not finished
A buyer can start checkout and then leave before payment is approved. VibeKitchen holds the order briefly while payment finishes. If it never does, the order expires, the reserved stock or capacity is released, and the buyer will need to check out again.
What to check when buyers report checkout trouble
Most checkout blockers come from availability, fulfillment, delivery address review, or payment readiness.
- 1Check that the listing still has stock or capacity.
- 2Confirm the listing supports the buyer choice: pickup, delivery, or both.
- 3For delivery, check whether the address is inside automatic radius or needs manual review.
- 4Confirm the payment account is connected before expecting real checkout to work.