Message buyers

Order chat belongs to a specific order, so the conversation stays next to pickup, delivery, payment, and status context. Buyers can return through their chat link, and you can watch unread counts from Messages.

Email notifications are paced so active buyers are not emailed for every message, while inactive buyers still get a durable way back to the conversation.

Messages is the place to scan conversations across orders and inquiries. The unread badge in the seller navigation helps you notice buyer replies without opening every order one by one.

Messages can also include inquiry conversations. Use them when a buyer needs an answer before ordering, then move final item choices and payment into the storefront when it is time to place the order.

Use Report on the specific message that concerns you. VibeKitchen saves a copy of the reported text for review and confirms that the report was received. The other participant is not told who submitted it.

Buyers can report a chef message from the order chat link. Chefs can report a buyer message from order chat in the VibeKitchen app.

A chef can block one order or inquiry conversation from its chat safety controls. Blocking stops both people from sending new free-form messages in that conversation, including from another browser or session. It does not block every conversation with that buyer.

Blocking does not immediately delete the chat or change its retention schedule. Prior messages remain visible while retained, and required order-status notices still go out. Choose Unblock in the same conversation when it is safe to resume messaging.

VibeKitchen reviews moderation reports during a regular safety sweep and acts on them promptly. A report saves a separate snapshot of the reported content, so review does not depend on keeping the ordinary chat row beyond its retention period. If anyone is in immediate danger, contact local emergency services instead of waiting for an in-app review.