Payments and reports
Use the Refunds section
Cancel or refund a buyer from one place, organized by order status, and understand the 7-day completed-order window.
One place to return a buyer's money
The Refunds section consolidates the money-back workflow. Instead of matching a payment to an order in your head, find the order by buyer name or phone and the section shows the one correct action for its status.
Cancel and refund are the same money-back action underneath; the only difference is where the order is in its lifecycle.
How the three tabs map to actions
Orders are grouped by status so the right tool is always in front of you.
- Open orders (pending or ready): Cancel & refund — stops the order before fulfillment, returns the buyer's money, and restores stock.
- Completed orders (within 7 days): Refund, full or partial.
- History (refunded or cancelled): a read-only record of what was returned, the reason, and the date.
The 7-day completed-order window
A completed order is refundable from the Completed tab for 7 days. After that it drops off the Completed tab to keep the list focused on orders you can still act on quickly.
If a completed order is missing from the Completed tab, it is either not in completed status or past the 7-day window. Check History for orders already refunded or cancelled.
Where else you can act
The Refunds section supplements your existing tools. The same Cancel and Issue Refund controls remain on each order's detail page, and every Refunds card links straight to the order. Use Reports afterward to reconcile the financial result.