Payments and reports
How the fee works and what you keep
What VibeKitchen charges, who pays payment processing, what actually reaches your bank, and how to choose whether your buyer or you covers the service fee.
VibeKitchen’s fee is 6% of the item price
VibeKitchen charges one fee: 6% of the item price, with no fixed per-order amount. That is the only thing VibeKitchen takes. You set your prices, and the fee is a flat percentage of them.
Who pays payment processing, and what you keep
You are the merchant of record for your own sales, so you pay Stripe’s standard payment-processing fee out of your proceeds — the same as sellers on every other platform in this category. VibeKitchen does not absorb it.
In the default setup, where your buyer covers the 6% service fee, what reaches your bank is your listed price minus Stripe’s processing fee — roughly 96% of your price. If you choose to absorb the service fee, your proceeds are lower by that fee as well.
VibeKitchen does not promise an exact processing rate, and this Help Center will not quote one as a guarantee. Stripe sets it and shows the exact amount taken on each order — check your payout records in Reports for the real figures.
Keep-100% is retired
VibeKitchen used to say you keep 100% of your listed price. That is no longer how it works, and we would rather say so plainly than go quiet about it. You now pay Stripe’s processing fee out of your proceeds, like sellers on every comparable platform. In exchange, your buyer’s add-on fee is smaller than it was, and you are the merchant of record with your own name on the customer’s card statement.
You choose who pays the service fee
You decide whether your buyer pays the 6% service fee on top of your price, or you absorb it so the buyer’s total is exactly your menu price. It is one choice for your whole shop, not a per-item setting, and the default is that your buyer pays it.
When your buyer pays it, checkout shows a single service fee line on top of your price. When you absorb it, no fee line appears at checkout and the buyer’s total equals your menu price — the fee comes out of your proceeds instead.
A worked example
Say you list an item at $50.00. The 6% service fee on it is $3.00.
If your buyer pays the fee (the default): the buyer’s total is $53.00, and you receive $50.00 minus Stripe’s processing fee.
If you absorb the fee: the buyer’s total is $50.00, and you receive $47.00 minus Stripe’s processing fee.