Troubleshooting
Troubleshooting
Work through the usual places a setup, listing, checkout, payment, order, email, or chat link can get stuck.
Storefront or listing is not visible
Start with the simple gates: Storefront Active is on, payment setup is ready for real ordering, the product has an active listing, stock or capacity remains, and the listing supports the fulfillment method the buyer is trying to use.
- 1Open Settings and confirm Storefront Active is on.
- 2Open Payment Account and confirm the status is active before expecting real checkout.
- 3Open My Menu to confirm the product exists and has buyer-ready details.
- 4On My Menu, confirm the product has an active listing with stock or capacity.
- 5Preview the storefront and check whether the item appears in the expected section.
Buyer cannot check out
Checkout can stop for a few practical reasons: stock or capacity is gone, pickup or delivery is not enabled for an item, the delivery address cannot be confirmed, the address is outside your automatic radius, or payment setup is not active.
- If stock or capacity is gone, restock or create a new listing before sending buyers back.
- If delivery is blocked, check whether the item supports delivery and whether the address can be confirmed inside your saved radius.
- If payment is blocked, check Payment Account before troubleshooting the cart.
Payment setup needs attention
If the status is incomplete, continue setup. If it needs information, reopen setup and provide the missing details. If it is pending review, Stripe is verifying the account and you do not need to do anything while it runs. If it is declined, email support@vibekitchen.net before restarting.
If setup will not finish and everything you entered looks right, confirm that you saved a valid storefront URL. Stripe fetches its closed verification page before enabling card payments; the storefront does not need to be open and your menu does not need to be public.
Account-link code did not arrive
The code goes to the verified email on your existing VibeKitchen account, which may differ from the email Apple or Google just showed you. Delivery can take a moment.
- 1Check the inbox and spam or junk folder for the existing account email.
- 2Confirm you entered that existing account email and wait before requesting another code.
- 3If the existing profile uses Apple or Google rather than email and password, self-service linking is not available; email support before creating another profile.
- 4If you accidentally created two populated profiles, stop and email support instead of trying to combine them yourself.
- 5If you turned off Apple access and Apple was your only sign-in, the account is removed. If another sign-in was linked, use that method; only Apple access is removed.
When to email support
Some issues need help from the VibeKitchen side or the payment-account flow. Include your business name, the email on your account, the order ID if there is one, and what you were trying to do.
Missing email, tracking, or chat link
Email can be delayed or rejected by a provider. When that happens, order status and retained chat history remain the source of truth inside VibeKitchen.
- 1Open the order from Orders Queue if you need to confirm the latest status.
- 2Open Messages if the buyer has an order chat or inquiry thread.
- 3If payment setup is declined, a payment account needs legal changes, or the buyer cannot complete payment after you have checked the obvious gates, email support@vibekitchen.net.