VibeKitchenVibeKitchen

Troubleshooting

Troubleshooting

Work through the usual places a setup, listing, checkout, payment, order, email, or chat link can get stuck.

Storefront or listing is not visible

Start with the simple gates: Storefront Active is on, payment setup is ready for real ordering, the product has an active listing, stock or capacity remains, and the listing supports the fulfillment method the buyer is trying to use.

  1. 1Open Settings and confirm Storefront Active is on.
  2. 2Open Payment Account and confirm the status is connected before expecting real checkout.
  3. 3Open My Menu to confirm the product exists and has buyer-ready details.
  4. 4Open Listings to confirm the product has an active listing with stock or capacity.
  5. 5Preview the storefront and check whether the item appears in the expected section.

Buyer cannot check out

Checkout can stop for a few practical reasons: stock or capacity is gone, pickup or delivery is not enabled for an item, the delivery address cannot be confirmed, the address is outside your automatic radius, or payment setup is not active.

  • If stock or capacity is gone, restock or create a new listing before sending buyers back.
  • If delivery is blocked, check whether the item supports delivery and whether the address is inside automatic radius or needs manual review.
  • If payment is blocked, check Payment Account before troubleshooting the cart.

Payment setup needs attention

If the status is incomplete, continue setup. If it needs information, reopen the secure setup and provide the missing details. If it is pending review, you can return to VibeKitchen while Rainforest reviews the account. If it is declined, email support@vibekitchen.com before restarting.

When to email support

Some issues need help from the VibeKitchen side or the payment-account flow. Include your business name, the email on your account, the order ID if there is one, and what you were trying to do.

Email support@vibekitchen.comUse this for declined payment setup, legal payment-account changes, payout account changes, or checkout issues that persist after the usual checks.