Cookie orders have their own details
A cookie order form needs more than name and quantity. Custom cookies often involve theme, colors, date, size, packaging, allergy notes, pickup time, and whether the order is a rush. If those details stay in DMs, it is easy to miss one.
Use a structured form for repeatable fields. Use messages for inspiration photos or design conversation when needed. The form should hold the business facts: who, what, how many, when, pickup, payment, and notes.
For broader bakery orders, read bakery order form. For pricing the work, read how to price baked goods.
Fields to include
Customer name Phone or email Event date Pickup date Pickup window Number of cookies Cookie size Theme Colors Flavor if you offer options Packaging request Allergy note Inspiration notes Rush fee if applicable Payment or deposit status
Keep the form short enough to finish, but specific enough to protect your time.
Use the form to set boundaries
Custom cookies are easy to underprice because the decorating time hides inside the design. If a theme needs many colors, edible images, individual names, or elaborate packaging, the form should surface that early. It also helps you say no to rushed orders when the calendar is full.
If you are building the full online flow, connect the cookie form to your home bakery website and your home bakery ordering system.
Frequently asked
Common questions.
What should be on a cookie order form?
Collect customer contact, event date, pickup date, quantity, size, theme, colors, packaging, allergy notes, and deposit/payment status.
Should I accept custom cookie orders by DM?
DMs are fine for early conversation, but the final order details should live in a structured form or order system.
How do I avoid underpricing custom cookies?
Count design time, colors, packaging, rush deadlines, messages, and pickup coordination, not just dough and icing.